Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Use this to track your parcel via Aus Post. You can also track your order by logging into your ‘nourish box by bec’ account.

We process orders quickly, so please contact us as soon as possible at hello@nourishbox.com.au. If your order hasn't been fulfilled yet, we'll do our best to accommodate changes. Once an order has been dispatched, we're unable to make modifications.

We're sorry about that! Please contact us at hello@nourishbox.com.au within 7 days of receiving your order. Include your order number and a photo of the item you received and we'll sort it out promptly.

We'd recommend checking with neighbours & your local post office first, as parcels are sometimes left with them. If your parcel is still unaccounted for after 3 business days, please get in touch and we'll investigate with the carrier.

You'll receive an order confirmation email as soon as your order is placed. If you haven't received one within a few minutes, please check your junk folder. If it's not there, contact us and we'll confirm your order status.

As a small business, we’re unable to offer returns for change of mind. We encourage you to take a moment when ordering to ensure your nourish box selection is the right fit for your family. If you have any questions before purchasing, we’re always here to help.

Whilst we make every effort to ensure exceptional quality of our products, if something arrives not as it should, please email hello@nourishbox.com.au within 7 days of delivery with:

• Your order number
• A short description
• Photos 

We’ll arrange a replacement, credit note or issue a refund promptly if the item(s) you purchased doesn’t meet your expectations due to an unexpected fault. 

Our warranty covers
We offer a 12 month warranty from the date of purchase, covering any faults in materials or workmanship under normal everyday use. If you’re not satisfied with the quality due to a perceived fault, we’ll always aim to make it right, whether that’s a replacement, or store credit depending on the situation. 

A Gentle note on use
Our products are designed to be loved and used daily, so some natural wear over time is to be expected. The warranty does not cover general wear and tear, staining, scratching or damage caused by misuse, drops or use outside of intended everyday lunchbox use.

Please contact us at hello@nourishbox.com.au with your order number and reason for return (and any images). We'll guide you through the next steps. Once we receive and inspect the item, we'll process your refund, issue credit note or replacement within 28 days.

Unfortunately, we’re unable to accept returns on sales items, due to the change of mind, general wear and tear, or using the product in ways beyond its intended purpose.

Please contact us within 7 days of receiving your order with your order number and clear photos of the fault. Faulty items are covered under Australian Consumer Law. We'll offer a repair, replacement, or refund depending on the nature of the fault.

A Gentle note on use
Our products are designed to be loved and used daily, so some natural wear over time is to be expected. You may notice light staining over time from certain foods (like citrus or brightly coloured fruits and veggies), particularly on the silicone insert and tritan inner tray, along with general signs of use. We provide cleaning guidance to protect and preserve your nourish box for years to come.

Return shipping is at the customer's expense unless the item is faulty or we made an error with your order.

Once your return has been received and approved, refunds are processed within 28 days back to your original payment method. Your bank may take additional time to clear the funds.

Our All-Star Nourish Bento Box is 18.65cm x 22.80cm x 6.13cm (high).  The box is ideal for primary school aged children (5-12 years), but is loved by all, teenagers, mums & dads included! The Nourish Cooler Bag is great for a ‘grab & go’ option for secondary school aged teens, and adults who are often on the road or in transit with their jobs …add an ice pack and you’re set with a great lunch bag option!

Our All-Star Nourish Bento Box is leakproof when the lid is closed and locked correctly for thicker foods (like yoghurt, dips, and thick sauces) but not for runny liquid like salad dressings. Our lunch box lid has a silicone seal to help prevent leaks between compartments, and into your lunch bag.

To minimise leakage between compartments, try removing excess liquid from your food before packing it (such as watermelon or citrus). Placing paper towel under these watery fruits can help absorb excess moisture, reducing food spoilage and leakage.

Yes. Our Nourish lunch boxes are made from high quality BPA food-safe materials. Cooler bags are phthalate free. Full material details are listed on each product page.

Our All-Star Nourish Bento Box features 5 separate compartments (with nutritional prompts on the internal tray), making it easier to prepare a well balanced lunch- encouraging variety each day. See individual product pages for specifics.

Our lunch boxes are designed to fit perfectly in our cooler bags and standard school bags. The All-Star Nourish Bento Box is 18.65cm x 22.80cm x 6.13cm (high). Refer to individual product pages for all other specifics. 

Our insulated cooler bags are designed to keep food fresh & cool (with the use of an ice pack) throughout the school day. For best results, use a frozen ice pack and ensure the lunch bag & nourish box remains in a cool dark location if possible during the school day. Ice packs are sold separately.

Our cooler bags maintain temperature for a full school day when used with an ice pack. Performance may vary depending on ambient temperature.

The All-Star Nourish Bento Box can be separated into 3 separate components (the outer shell, inner tritan tray and silicone insert) for effective cleaning. You can place all in the top rack of your dishwasher or gentle hand wash to protect the lunch box’s seals and latches. See video for cleaning example. Ensure all parts of the box are left to dry effectively before reassembling.

NB: Silicone is also prone to absorbing food stains, especially from the juice from bright coloured fruit and veggies (carrots, watermelon, strawberries, tomatoes or rockmelon). While it is inevitable that these stains will form on silicone products over time, you can minimise or sometimes even remove the stains by washing/drying the product very well after use.

The Nourish Cooler Bags should be wiped clean with a damp cloth and left open to air dry after use.  Do not scrub or use sponges that may cause damage to the fabric. A deeper clean weekly is suggested - hand wash with warm water, mild dish soap, and a soft cloth or sponge. Leave the bag open and allow it to air dry fully before storing or reusing. This helps prevent mould or mildew. Do not dry in direct sunlight.

We don’t sell nourish box parts separately, but if for some reason you are dissatisfied with the quality or functionality of the any item (or compartment) under normal use, please email us hello@nourishbox.com.au outlining the concern and we’ll do our very best to accommodate a replacement or offer a refund should it be a manufacturing fault.

Standard shipping (Aust wide): 2–8 business days. Express shipping: 1–3 business days. Metro areas are generally at the faster end of these estimates, while rural areas may be longer that expected.

🚚 $12.95 Flat Rate Shipping Australia-Wide, Express $19.95
✨ Local warehouse click & collect- Melbourne South East
💲Free Shipping on Orders Over $150
📦 Orders dispatched within 2 business days

Yes! Enjoy free standard shipping on all Australian orders over $150.

Yes, we ship Australia-wide including WA, NT, and regional areas. Note: extended timeframes for remote areas if relevant.

We currently ship within Australia only. International shipping is something we're working on — sign up to our newsletter to be the first to know.

Please contact us immediately at hello@nourishbox.com.au. If your order hasn't been dispatched, we'll update the address where possible. Once shipped, we're unable to redirect parcels.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay.

We’re currently working on this, and will let you know when we have this available for your purchase!

Enter your discount code in the 'Discount code' field at checkout and click Apply. Only one code can be used per order. Codes cannot be applied to previous purchases.

Double-check the code is entered exactly as provided (codes are case-sensitive) and that it hasn't expired. If you're still having trouble, contact us at hello@nourishbox.com.au and we'll look into it.

Yes! Absolutely. Nourish box by bec digital gift cards are available in denominations of $50, $100, $150. What a great Christmas or ‘back to school’ gift, especially for newbies starting school.

No — you can check out as a guest. We do recommend creating an account so you can easily track orders, save your details, and access your order history.

Click 'Forgot password' on the login page and enter your email address. A reset link will be sent to your inbox within a few minutes. Please check your junk folder if it doesn't arrive.

Click the 'Unsubscribe' link at the bottom of any Nourish box email. Please allow up to 5 business days for this to take effect. You'll still receive transactional emails (order confirmations, shipping updates) as these are not marketing.